Shipping Policy

Shipping Rate & Delivery Time

RULES & RESTRICTIONS:

• We ARE NOT responsible for your local custom house clearance.
• We ARE NOT responsible for any custom duty taxes.
• We WILL NOT re-send any items, if the items stop by your local custom house.
• We WILL NOT re-send defective or damage items by "EXPRESS". (Only by Standard Shipping)
• We WILL NOT send juke case with your order. (Discs and Cover Jacket Only).

Is FantaDream on the package?

We ship all packages in plain boxes, brown or white envelopes. There is a plain label that simply has your name and address, and a discreet return address.

When will my order ship?

99% of our orders will be shipped out within one (1) business day. In most cases, orders go out on the same day the order is processed.  Since you are buying direct from the producer, there is absolutely less wait time.

How my order can be processed faster?

For us to process your order earlier and faster, there is a few things you may want to make sure before you press the submit button:

• Provide us the correct billing information at the time of ordering.
• Use the same shipping address as your billing address on credit card.
• (For non-US orders) If you provide us a copy of your “Photo ID” and “credit card statement” by email (sales@fantadream.com).

What if my order contains "Pre-release" items?

We will send all the available items to you first.  Once any “Pre-release” item is available, we will send to you again until your order is complete.

Note: The "PRICE" and/or "RELEASE DATE" of the Pre-Release titles are subject to change, due to internal errors or studio changes without notice. Price adjustment will not be made if the order had ship out.

What if my order contains "Discontinued" items?

However, in the rare event that any item(s) is discontinued after your order is placed, we have couple solutions for you to choose:

• You may exchange for another item at the same or less value than the original price and we will credit you back if there's any difference in the value.
• You may ask for a refund and we will credit you back the full value of the item.

In any circumstance, we will notify you by email. If you do not respond us within 14 days, a store credit will be automatically issued to your account with AVentertainments.com for your next purchase.

How do you pack my order?

All orders will be shipped in plain box, brown or white envelopes. There are no flyers or advertisements in the package, and there is a plain label that simply has your name and address, and a discreet return address. There is no invoice of any sort in the box.

All U.S. orders are shipped with original product packaging.

• We use standard packaging method for packing items for delivery in the United States.

All non-U.S. orders have the special way of packaging.

• The DVD or CD is removed from the case and labels are removed.
• Each items is then protectively wrapped - cloth CD envelope for maximum protection from scratch and card board is used to provide extra protection for disc.
• All DVDs or CDs are put in plain brown or white envelopes, and then taped seal. Sometimes, labels are packed separately.
• Finally, a very discreet shipping label with no advertising whatsoever is placed on the envelope or box. Package is visually inspected one final time before delivering to carrier.
• Since some countries do not allow adult materials through customs, we have learned to take extra precautions with certain countries and ship in a way as not to attract attention.
• However, it is your responsibility to know your country's customs laws on the importation of adult material. We will not refund or reship orders that has been confiscated and rejected by customs.

You may put special request in the “Comments” field during the “Checkout” process or feel free to email us for special request. Email: sales@fantadream.com

How can I check my order status and history?

Fantadream.com will automatically update you on your order status by email.

Fantadream.com "DO NOT" ship list!

Fantadream.com will not ship to the following States, City and Zip Code:

State:

• Alabama
• Arkansas
• Kansas
• Mississippi
• Oklahoma
• Utah

Cities:

• Florida-Jacksonville
• Florida-Tallahassee
• Florida-Tampa Bay
• Indiana-Indianapolis
• Ohio-Cincinnati
• Tennessee-Memphis
• Texas-Austin
• Texas-Dallas
• Texas-Houston
• Texas-San Antonio
• Texas-Waco

Zip Codes:

• NY 14200 thru 14299
• NC 27500 thru 27999
• NC 28300 thru 28599
• PA 17000 thru 17199
• TX 76035 thru 76199
• LA 71001, 71227, 71234, 71235, 71241, 71245, 71270, 71272, 71273, 71275

Need more help?

E-mail us: sales@fantadream.com